Shipping policy
Shipping Policy
Last updated: 29 August 2026
At AURA, we aim to make ordering and delivery as simple and transparent as possible. This Shipping Policy explains how orders are processed and delivered within South Africa.
1. Where We Deliver
AURA currently delivers to addresses within South Africa.
We may not be able to deliver to certain remote locations, restricted areas, or addresses that cannot be serviced by our delivery partners. If there is an issue with your delivery address, we will contact you using the contact details provided with your order.
2. Order Processing
Orders are generally dispatched within 2 business days after payment has been successfully received.
Business days are Monday to Friday and exclude South African public holidays.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
During periods of unusually high order volumes, promotions, or circumstances outside our reasonable control, dispatch may take longer.
3. Delivery Times
Once an order has been dispatched, estimated delivery is generally:
3–7 business days
Delivery times may vary depending on the destination, courier availability, public holidays, weather, operational disruptions and other circumstances outside our reasonable control.
The 3–7 business day period is an estimated delivery timeframe and not a guaranteed delivery date.
Remote or outlying areas may require additional delivery time.
4. Shipping Costs
Free shipping is available across South Africa, subject to any conditions displayed at checkout.
If any additional delivery charge applies to a particular order or delivery location, the applicable charge will be shown before you complete your purchase.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact details when placing an order.
Please check your details carefully before completing checkout.
If you provide an incorrect or incomplete address and the order has already been dispatched, additional delivery or redirection costs may apply where the courier charges such costs.
This does not affect any rights you may have under applicable South African consumer law.
6. Tracking
Where tracking is available for your order, tracking information may be provided after the order has been dispatched.
Tracking updates are provided by the applicable delivery provider and may take some time to appear after dispatch.
If you have not received tracking information or believe your parcel may be delayed, contact:
7. Delayed Deliveries
Although we aim to deliver within the estimated timeframe, delays can occasionally occur.
Possible causes include:
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High order volumes;
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Courier delays;
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Incorrect or incomplete addresses;
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Severe weather;
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Public holidays;
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Operational disruptions;
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Remote delivery locations; or
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Circumstances outside our reasonable control.
If your order appears to be significantly delayed, please contact us at:
We will make reasonable efforts to assist you in locating the shipment.
8. Lost or Missing Orders
If your order has been marked as delivered but you have not received it, please contact us as soon as possible at:
We may need to contact the applicable delivery provider to investigate the shipment.
Nothing in this section limits any rights or remedies you may have under applicable South African consumer law.
9. Damaged Parcels
If your AURA order arrives visibly damaged, please take photographs of the packaging and product and contact us at:
We will assess the situation and assist with the appropriate next steps.
Your statutory rights under South African consumer law remain unaffected.
10. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, contact us at:
Please provide your order number and details of the issue.
We will investigate and, where applicable, arrange the appropriate correction, replacement or refund.
11. Delivery Attempts
The delivery provider may make one or more delivery attempts depending on its procedures.
If delivery cannot be completed because the recipient is unavailable or the address cannot be accessed, the courier may contact the recipient or provide further delivery instructions.
Any additional charges imposed by a delivery provider because of circumstances attributable to the customer may be the customer's responsibility, subject to applicable law.
12. Changes to Delivery Information
If you notice an error in your delivery address immediately after placing an order, contact us as soon as possible:
We will try to update the address before dispatch.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
13. International Shipping
AURA currently does not offer international shipping.
Our current delivery service is limited to South Africa.
14. Consumer Rights
Nothing in this Shipping Policy is intended to limit, exclude or waive any consumer rights that cannot lawfully be limited, excluded or waived under South African law.
Your rights under applicable legislation, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002, remain unaffected.
15. Contact Us
For shipping or delivery questions, contact:
AURA Customer Support
Email: support@shop-aura.co.za
AURA
South Africa